I can't sign in. What should I check?
- New account: you need to confirm the email we sent before the first sign-in. Check spam if it has not arrived.
- Forgot your password: use the reset link on the sign-in page and follow the email.
- Wrong address: sign-in only works with the email you registered. If you used a different address for the same person, sign in with that one.
If none of that helps, reach us through the Contact page.
Last reviewed October 23, 2026. Something out of date? Tell us on the Contact page.